Embrace the Customer 1st strategy to create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Achieve sales and profit goals established for the department, and monitor and control all established quality assurance standards.
Requirements
- Promote trust and respect among associates while communicating company, department, and job specific information.
- Collaborate with associates and promote teamwork to help achieve company/store goals.
- Develop adequate scheduling to manage customer volume throughout hours of operation.
- Train and develop associates on performance of their job and participate in the performance appraisal process.
- Adhere to all local, state and federal laws, and company guidelines.
- Create an environment that enables customers to feel welcome, important and appreciated.
- Inform customers of bakery specials and recommend bakery items to them to ensure they get the products they want and need.
- Gain and maintain knowledge of products sold within the department.
- Prepare bakery items per customer requests using proper bakery equipment and offer product samples to help customers discover new items or products they inquire about.
- Provide customers with fresh products the correct portion size to prevent shrink.
- Use all equipment in bakery such as the refrigerators, freezers, and ovens according to company guidelines.
- Partner with store management to develop and implement a department business plan to achieve desired results.
- Prepare and submit seasonal critiques for the sales and merchandising supervisor.
- Stay current with present, future, seasonal and special ads and inform associates of the same.
- Monitor and control expenses for the department.
- Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports.
- Schedule routine price changes by updating shelf tags and promotional signs.
- Plan, organize and supervise the inventory process.
- Adhere to all food safety regulations and guidelines: prepare foods according to cooking instructions; ensure proper temperatures of food, cases and coolers are maintained and recorded.
- Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
- Practice preventive maintenance by properly inspecting equipment and notify appropriate personnel of any items in need of repair.
- Notify management of customer or employee accidents.
- Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud.
- Ability to work cooperatively in high paced and sometimes stressful environment.
- Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
- Ability to act with honesty and integrity regarding customer and business information.
- Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
- Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
