BAKERY/DEPT LEADER

Embrace the Customer 1st strategy to create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Achieve sales and profit goals established for the department, and monitor and control all established quality assurance standards.

Requirements

• Promote trust and respect among associates
• Establish performance goals for department and empower associates to meet or exceed targets
• Train and develop associates on performance of their job and participate in the performance appraisal process
• Create an environment that enables customers to feel welcome, important and appreciated
• Use all equipment in bakery according to company guidelines
• Partner with store management to develop and implement a department business plan to achieve desired results
• Monitor and control expenses for the department
• Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports
• Adhere to all food safety regulations and guidelines
• Practice preventive maintenance by properly inspecting equipment and notify appropriate personnel of any items in need of repair
• Notify management of customer or employee accidents
• Report all safety risk, or issues, and illegal activity
• Ability to work cooperatively in high paced and sometimes stressful environment
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
• Ability to act with honesty and integrity regarding customer and business information
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults