Implement company policies to achieve maximum sales and profits in the Floral department. Develop customer relations, handle complaints, and provide active support of the Customer 1st culture.
Requirements
- Develop maximum customer relations by floral department personnel
- Be perceptive and handle customer complaints
- Coach and train on pricing, price marking, rotation, stocking, insuring the proper emphasis on customer courtesy and productivity
- Plan, organize, direct and control the activities of the Floral Department
- Direct the receiving, storing, pricing, and merchandising of all floral products
- Order properly to maintain adequate stock and supplies and guard against waste and pilferage
- Maintain and submit required records and reports and use them effectively
- Maintain effective and good house cleaning in all areas
- Analyze continuously all aspects of Floral Department and periodically make changes or make recommendations to store manager
- Promote, communicate and implement company initiatives and process improvements to direct reports in a positive manner
- Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports
- Ability to work cooperatively in high paced and sometimes stressful environment
- Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
- Ability to act with honesty and integrity regarding customer and business information
- Ability to follow directions and seek assistance when necessary to resolve customer and business issues
- Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
Benefits
- Comprehensive benefits to support Associate Well-Being, including Physical, Emotional, Financial and more
- Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service
- Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco
- Valuable associate discounts on purchases, including food, travel, technology and so much more
- Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program
- Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways
