Create an outstanding customer experience and inspire associates to deliver excellent customer service. Establish and maintain a safe, clean environment that encourages our customers to return.
Requirements
- Fulfill customers’ prescription needs while concentrating on the accuracy of every prescription filled
- Administer vaccines as needed
- Provide patient counseling and pharmaceutical care to customers
- Ensure pharmacies comply with all local, state and federal laws (including HIPAA)
- Maintain a professional image through personal appearance, conduct and attitude and the physical condition of the pharmacy
- Achieve a thorough knowledge of the trade area, its customers and its competition
- Monitor stock replenishment, inventory levels, policies/procedures, record keeping, security, sanitation, scheduling, proper operation of all equipment, pricing, planograms, returns, budgets, reports to management, and product recalls per company policy
- Maintain proper records, inventory and security on all scheduled drugs (i.e., controlled substances-narcotics)
- Follow procedures for handling pharmacy products from authorized sources
- Ensure all accuracy tools, including the accuracy scanner and 24-hour post dispensing audit report, are utilized appropriately
- Establish/maintain all record keeping practices necessary for legal compliance, company policies, accounting policies and other requested reports
- Maintain a clean, neat work area, including work counters, shelves, floors and the customer counter to present a professional, sanitary, organized image to customers
- Ensure all product returns are handled in a timely fashion and per company policy
- Maintain all equipment (e.g., computers, printers, accuracy scanners and cash registers) to ensure it remains in working condition
- Maintain and organize all policy manuals, reference books, state laws and required equipment and verify that all staff is knowledgeable of their use
- Maintain proper signage (e.g., store hours, counseling sign, services signs, pharmacists' photographs and names, and all other signs requested) in all areas necessary
- Make a strong and continuous effort to broaden personal knowledge and pharmacy skills
- Ability to work cooperatively in high paced and sometimes stressful environment
- Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
- Ability to act with honesty and integrity regarding customer and business information
- Ability to follow directions and seek assistance when necessary to resolve customer and business issues
- Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
