Create an outstanding customer experience through exceptional service, direct and supervise all functions of the Grocery operations, and support the day-to-day functions of the department.
Requirements
- Promote trust and respect among associates
- Communicate company, department, and job specific information to associates
- Collaborate with associates and promote teamwork to help achieve company/store goals
- Establish performance goals for department and empower associates to meet or exceed targets
- Develop adequate scheduling to manage customer volume throughout hours of operation
- Train and develop associates on performance of their job and participate in the performance appraisal process
- Adhere to all local, state and federal laws, and company guidelines
- Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
- Offer product samples to help customers discover new items or products they inquire about
- Inform customers of grocery specials
- Develop and implement a department business plan to achieve desired results
- Create and execute sales promotions in partnership with store management
- Prepare and submit seasonal critiques for the sales and merchandising supervisor
- Implement the period promotional plan for the department
- Stay current with present, future, seasonal and special ads
- Monitor and control expenses for the department
- Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports
- Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory
- Schedule daily, weekly and monthly price changes by updating shelf tags and promotional signs.
- Plan, organize and supervise the inventory process
- Train department associates on inventory/stocking and Computer Assisted Ordering
- Adhere to all food safety regulations and guidelines
- Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained
- Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
- Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
- Notify management of customer or employee accidents
- Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud
- Ability to work cooperatively in high paced and sometimes stressful environment
- Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
- Ability to act with honesty and integrity regarding customer and business information
- Ability to follow directions and seek assistance when necessary to resolve customer and business issues
- Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
Benefits
- Comprehensive benefits
- Flexible scheduling
- Paid time off
- Healthcare coverage
- Dental, vision, and prescription coverage
- Employee Assistance Program
- Tuition reimbursement
- Associate discounts
