Customer Support Specialist

Kroo has a big vision to be the first bank that is both trusted and loved by its customers. We're looking for a Customer Support Specialist to provide high levels of customer service and help troubleshoot problems. The role involves working closely with our financial crime team and product team to identify areas for improvement and support vulnerable customers.

Requirements

• Front line or back office banking experience
• Experience in customer service in the financial services industry
• Interest in how technology can improve people's lives
• Customer focus
• High level of organisation
• Excellent written and verbal communication skills
• High level of empathy and the ability to connect with other people

Benefits

• Generous holiday time
• Personal days
• Employer-sponsored volunteer program
• Mental health support
• Workplace pension
• Top-notch equipment
• Modern office
• Cycle to Work scheme
• Electric Car scheme
• Enhanced parental leave
• Room for growth
• Full healthcare