User Operations Associate
KumuMakati, Philippines
Posted March 24, 2026
Full Time
About the Company
Kumu builds interactive platforms that simplify complex data into relationship maps, enabling stakeholders to visualize and analyze systems, networks, and concepts. Their flagship product, Kumu, offers drag‑and‑drop data import and dynamic visualizations for stakeholder, system, and influence mapping. Complementary tools—Sticky Studio, a real‑time collaborative whiteboard; Undercurrent, a survey engine for deep insight; and System Effects, a soft‑systems analytics platform—extend the suite into ideation, data collection, and causal modeling. By combining graph theory, fuzzy cognitive mapping, and user‑friendly interfaces, Kumu empowers teams to uncover hidden connections, drive informed decision‑making, and co‑create sustainable solutions. The company fosters a culture of curiosity, collaboration, and continuous improvement, inviting professionals who thrive on solving messy problems to join their mission of building a better future.
Job Description
We’re looking for highly driven, people-oriented individuals to join our User Operations team. This role is at the frontlines of our community—working directly with users to understand behavior, build relationships, and identify opportunities to drive growth.
Requirements
- Strong self-motivation and ownership mindset
- High level of empathy and ability to connect with people from all backgrounds
- Clear and logical communication skills (spoken and written, any language)
- Observant and proactive—able to identify patterns and opportunities on the ground
- Willingness to hustle and adapt in a fast-paced environment