Customer Education and Communities Manager
KustomerNew York, New York, United States
Posted May 27, 2026
Full Time
About the Company
Kustomer is a customer service platform that empowers businesses to deliver exceptional omnichannel experiences through complete customer visibility, intelligent automation, and easy customization. By enabling fast, personalized interactions across phone, email, chat, and social media, Kustomer helps growing brands build enduring relationships and drive better business results.
Job Description
Kustomer is hiring a Customer Education and Communities Manager to build and own a net-new function within our CX organization. You'll design and run the programs that help our customers, partners, and community get maximum value from Kustomer — accelerating time-to-value, improving retention, and enabling our partner ecosystem to scale.
Requirements
- 5+ years in customer enablement, customer education, partner enablement, or a closely related function at a B2B SaaS company
- Demonstrated experience building enablement programs from scratch
- Strong product instincts — you can learn a complex platform deeply and translate technical capability into customer-facing value
- Fluency with AI tooling for content generation, knowledge management, and workflow automation
- Track record working cross-functionally with Product, CS, PS, and Partner teams
- Excellent writing and content design skills — you can produce polished, customer-facing material independently
- Comfort with analytics and reporting on adoption, engagement, and ROI metrics
Benefits
- Competitive salaries
- Stock options
- 100% healthcare coverage
- 401K
- WiFi and Mobile reimbursement
- Generous vacation policy