Software Engineer, AI (Senior, Back End)
KustomerOregon, United States
Posted April 9, 2026
Full Time
About the Company
Kustomer is the industry leading conversational CRM platform perfecting every customer experience. Built with intelligent tools such as AI and Automation, no code-configuration and a connected data platform that unifies data from multiple sources through a single timeline, Kustomer empowers businesses to operate with greater efficiency and deliver more personalized service to customers across any channel, making every interaction more meaningful and memorable.
Job Description
Kustomer is seeking a Senior Software Engineer to lead the development of AI-driven tools and automation for its engineering organization. The role will focus on building foundational tools that enable engineers to work more efficiently and ship high-quality code. The ideal candidate will have experience in developer experience, developer tooling, or platform engineering, as well as expertise in AI developer tools, full-stack programming, and containers.
Requirements
- Proven experience in a developer experience, developer tooling or platform engineering role
- Experience evaluating, implementing and advocating for AI developer tools to solve complex engineering problems
- 5+ years of full-stack programming background with the ability to design systems end-to-end with high-level programming languages like Go, Python, JavaScript, etc.
- Ability to see the big picture across engineering and product to identify systemic inefficiencies
- Experience with containers and deployment with ECS and Terraform is a big plus
- Degree in Computer Science or a related disciplines
Benefits
- Competitive salaries and stock options
- 100% healthcare coverage
- 401K
- WiFi and Mobile reimbursement
- Generous vacation policy
- Pension
- Supplemental health insurance
