Support engineer
KyivstarUkraine
Posted March 11, 2026
Full Time
About the Company
Kyivstar is Ukraine's largest operator of electronic communications, serving approximately 23.3 million mobile subscribers and over 1.1 million home internet users as of September 2024. The company offers a wide range of services including 4G, Big Data, cloud solutions, cybersecurity services, digital TV, and more. Kyivstar is committed to developing new telecom technologies in Ukraine, with plans to invest $1 billion over the next five years. Additionally, the company has been a significant supporter of Ukraine's defense efforts, donating over 2 billion UAH since 2022 for various initiatives.
Job Description
We are looking for a Support engineer about the role of Support engineer. Responsibilities: Analyze the needs of internal customers interact with technical and business teams to build effective solutions. Investigate and improve IT system architecture identify bottlenecks propose solutions to optimize performance and reliability. Provide support for chatbot and web application including business process logic API integrations external services. Form and maintain technical documentation schemas architecture regulations and instructions. Prepare monitoring requirements alerts and backup of services analyze incidents resolve service failures provide quick and high-quality feedback. Collaborate with development teams DevOps QA to ensure stability and reliability of the product Provide support for API resolve issues with JSON/XML REST WebSocket integrations. Work with logs and metrics to identify causes of malfunctions Kibana Grafana Loki Prometheus etc.
Requirements
- Experience in technical support/supervision of products (webapp/CRM) from 2 years
- Understanding of principles of web applications REST API HTTP protocols WebSocket experience working with Unix/Linux systems
- Understanding of microservice architecture experience with Docker Kubernetes experience working with cloud infrastructures
- Experience with database administration Oracle PostgreSQL MariaDB Cassandra
- Experience with Nginx/HAPROXY load balancing knowledge of monitoring tools
- Knowledge of Jira Confluence technical documentation experience with JSON XML SOAP/REST
- English language - level of technical documentation reading
Benefits
- Office or remote - choose what you like
- Performance bonuses for everyone
- Training for employees
- Health and life insurance for employees
- Wellbeing program corporate psychologist
- Reimbursement of mobile communications of Kyivstar
