Senior Service Technician

As a Senior Service Technician, you will assist in resolving difficult service issues, provide level 1 connectivity support, and complete service calls to maintain optimum performance of MFPs and printers. You will also diagnose, repair, and maintain equipment, manage inventory, and provide training to customers.

Requirements

• Minimum 5 years mechanical and electrical support experience
• Network connectivity skills to conduct single unit installations
• Formal training of at least 10 current models
• Ability to install/re-install/diagnose a network MFP
• Maintain 80% annual first call fix rate
• Valid driver's license with an excellent driving record
• Ability to read and follow technical schematics and service manuals
• Ability to troubleshoot electrical and mechanical failures
• Excellent communication skills
• Able to work independently, under pressure at customer locations

Benefits

• Medical, dental, and vision plans
• 401k match
• Flexible spending
• Disability and life insurance
• Paid time off and holidays