Spanish Customer Support Specialist
KYZENLocation not specified
Posted May 5, 2026
Full Time
About the Company
KYZEN, founded in 2023 by seasoned iGaming professionals, delivers end‑to‑end operational support to online casino operators worldwide. The company specializes in 24/7 multilingual customer service, risk and fraud mitigation, and comprehensive payment solutions—including PaymentIQ configuration, live method testing, and sourcing of niche payment methods for any license. KYZEN’s competitive edge lies in its global, on‑ground testing network, real‑time risk monitoring, and commitment to continuous improvement, ensuring operators maintain compliance while maximizing revenue. With a rapidly expanding team of nearly 100 experts across multiple regions, KYZEN combines deep industry expertise with a service‑centric culture that attracts top‑tier clients.
Job Description
KYZEN is seeking a Customer Support Specialist to join their growing team. The ideal candidate will have excellent communication skills, be self-driven, and have flexibility to work shifts, including weekends. Previous experience in a similar role, particularly within the online gaming sector, is advantageous. Fluency in both spoken and written English and Spanish is required.
Requirements
- Promptly and professionally addressing players' challenges
- Upholding impressive customer contentment ratings by surpassing their anticipations
- Collaborating effectively to achieve team KPIs and SLAs
- Staying abreast with the latest information and company policies
- Cultivating trustworthy, enjoyable interactions with our player base
- Providing guidance and support to players in Responsible Gambling
- Coordinating with other departments as necessary
- Being vigilant about AML and alerting regarding any dubious activities
- Informing users about ongoing promotions when relevant
- Tackling other responsibilities that may emerge occasionally
Benefits
- Remote Work Freedom
- People-Centric Dedication
- Diversity of Roles, Projects, and Challenges
- Excellent Team-Oriented, Fun International Work Environment
