Gaming Customer Support - Remote from Spain Permanent Position

As a Customer Service Representative (Agent), you will be the frontline support for our client’s players. You’ll assist with inquiries, issues and feedback spanning game functionality, account management, in-game purchases, and community guidelines.

Requirements

• Good written communication skills in English
• Genuine interest in video games and online communities
• Basic tech awareness: comfortable using computers, learning new tools, and understanding simple technical concepts
• Previous customer service experience is a plus, but motivated entry-level candidates are welcome
• Positive and empathetic attitude when dealing with players who may be frustrated or confused
• Ability to work well in a team and take feedback constructively

Benefits

• Training and learning provided by on-site experts