Manager, Customer Engagement and Experience Quality Assurance
L.A. Care Health PlanLos Angeles, California, United States
Posted March 18, 2026
88854 - 142166 USD
Full Time
About the Company
L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents.
Job Description
The Manager of Customer Engagement and Experience Quality Assurance is responsible for leading quality oversight, service excellence, and member experience improvement activities within the health plan's customer experience operations. This position ensures that customer service cross-functional teams deliver accurate, high-quality, culturally competent support to members.
Requirements
- Bachelor's Degree
- At least 4 years of experience in customer service operations within a health plan or healthcare environment.
- At least 3 years of experience in leading, supervising and/or managing staff.
- At least 3 years of experience in quality assurance, customer experience, or service excellence.
- Experience leading teams, projects, initiatives, or cross-functional groups.
Benefits
- Paid Time Off (PTO)
- Tuition Reimbursement
- Retirement Plans
- Medical, Dental and Vision
- Wellness Program
- Volunteer Time Off (VTO)