Client Services Representative

The Client Services Representative is an entry-point role that supports daily facility operations, ensures excellent service and hospitality to clients and respondents, and provides a clear promotion pathway to Senior CSR.

Requirements

• Greet and welcome clients and respondents upon arrival
• Assist with food ordering, setup, and re-plating for in-facility sessions
• Keep all client-facing areas clean, stocked, and presentation-ready during and after studies
• Set up research rooms with required furniture, materials, signage, and technology per project specs
• Tear down and reset rooms between sessions, ensuring rapid turnover and readiness
• Run errands for supplies, food, or project needs as required (mileage reimbursed)
• Read/respond to emails and follow task lists communicated by the CSA or CSM
• Print, copy, and prepare materials for studies
• Assist with the use of office technology (e.g., laptops, printers, A/V equipment, streaming platforms like FocusVision and L&E Streaming)
• Maintain confidentiality and protect sensitive client data at all times
• Cover the front desk when needed, directing visitors, checking in respondents, and managing traffic flow
• Answer and direct phone calls professionally; escalate complex inquiries to CSA or CSM
• Take ownership of service tasks, including basic troubleshooting and alerting leadership to facility issues
• Completion of all required IT and security training courses
• Adherence to ISO compliance standards

Benefits

• Paid time off
• Benefits