Banking Officer- Full-Time- Crestwood, KY

Reporting to the Assistant Branch Manager, this position works to develop deeper relationships with new and existing members of the credit union, offering solutions to member needs by providing various account and loan options.

Requirements

• Provide information concerning services to new and existing members related to accounts, consumer loans, auto loans, and mortgage loans.
• Open new member service accounts and resolve member service issues while looking for cross-sell opportunities.
• Effectively follow all onboarding procedures with all new members.
• Stay informed on all credit union promotions of new products or services.
• Conduct member service interactions consistent with the standards detailed in our Managing Service Excellence program.
• Adhere to Bank Secrecy Act and security procedures of the credit union.
• Provide product knowledge to members and be prepared to compare with the competition.
• Keep abreast of federal regulations and stay in compliance with all laws.
• Cooperate and work together as a team with coworkers, maintain a neat work area, and perform other duties as required by management.
• Practice confidentiality where appropriate in all employee, member and credit union affairs.
• Operate a cash drawer and balance it.
• Assist Member Service Representative/Teller when possible to offer members prompt service.