Operations Coordinator/ VA (Cleaning Company)

The Operations Coordinator will serve as the operational heartbeat of the company, owning the full customer lifecycle from lead response to post-service follow-up. This is a high-ownership role focused on Speed-to-lead management, Customer communication, Scheduling & operations coordination, Review generation & local marketing presence, and Supporting and coordinating the cleaning team.

Requirements

• 2+ years experience in operations, customer service, or virtual assistant roles
• Advanced English proficiency (written and spoken) (B2-C1)
• Experience using scheduling or CRM systems (Jobber preferred)
• Strong organizational and multitasking skills
• Ability to work independently and manage multiple communication channels
• Strong emotional intelligence and de-escalation skills
• Full-time availability aligned with US business hours
• Experience using the following tools: LeadTruffle (lead management), Jobber (scheduling & job management), Facebook & Google Business Profile
• Advance experience with text & email communication platforms

Benefits

• Remote Work: Work from anywhere—our team is global, and we value work-life balance.
• Growth Opportunities: As a key player i you’ll have the chance to shape your role and grow with us.
• Innovative Culture: Join a team that is passionate about leveraging data to solve challenges and drive success in a rapidly evolving market.