Cisco Voice Analyst
Lakeview HospitalMinnesota, United States
Posted February 4, 2026
Full Time
About the Company
At HealthPartners, everyone is welcome, included and valued. We’re working together to increase diversity and inclusion in our workplace, advance health equity in care and coverage, and partner with the community as advocates for change.
Job Description
The Cisco Voice Analyst role supports and maintains enterprise telephony systems, including Cisco technologies. The individual in this position programs, supports, and enhances voice services used by colleagues across the organization.
Requirements
- Bachelor of Science in Information Systems, Voice/Telecommunications, Business, or equivalent professional experience
- Three (3) years of experience working with telephone systems, voicemail, ACD/Contact Center
- Two (2) years of experience working with Cisco Communications systems.
- Cisco Unified Communications Manager (CUCM).
- Cisco Unity Connection (CUC).
- Cisco Emergency Responder (CER).
- Voice Gateways configuration, deployment, and troubleshooting
- Excellent desktop tool usage including Microsoft Teams, Outlook, Word, and Excel
- Experience with the ServiceNow ticketing application
- Excellent oral and written communication skills
- Detail oriented and proven organizational skills.
- Strong interpersonal relationship building experience.
- Strong critical thinking skills
- Experience with remote employee support
- Drive to any location, and be available outside of normal business hours, including evening and weekends; includes on-call responsibilities.
- Passion for helping customers & exceeding customer expectations.
- Exercise considerable initiative, planning, judgment, and work independently.
Benefits
- Paid Time Off
- Retirement Plan
- Health Insurance
