Cisco Voice Analyst
Capitol View Transitional Care CenterMinnesota, United States
Posted February 4, 2026
Full Time
About the Company
HealthPartners is a nonprofit, integrated health care organization providing health insurance and high-quality care in six states, with a focus on diversity, inclusion, and health equity.
Job Description
HealthPartners is hiring a Cisco Voice Analyst to support and maintain enterprise telephony systems, with a strong focus on Cisco technologies. The role involves troubleshooting issues, resolving incidents, and ensuring reliable phone and contact center functionality.
Requirements
- Bachelor of Science in Information Systems, Voice/Telecommunications, Business, or equivalent professional experience
- Three (3) years of experience working with telephone systems, voicemail, ACD/Contact Center
- Two (2) years of experience working with Cisco Communications systems
- Cisco Unified Communications Manager (CUCM)
- Cisco Unity Connection (CUC)
- Cisco Emergency Responder (CER)
- Voice Gateways configuration, deployment, and troubleshooting
- Excellent desktop tool usage including Microsoft Teams, Outlook, Word, and Excel
- Experience with the ServiceNow ticketing application
- Excellent oral and written communication skills
- Detail oriented and proven organizational skills
- Strong interpersonal relationship building experience
- Strong critical thinking skills
- Experience with remote employee support
- Drive to any location, and be available outside of normal business hours, including evening and weekends
Benefits
- Health insurance
- Retirement planning
- Continuous learning opportunities
- Comprehensive range of benefits to support every aspect of life
