Field Service Engineer (Sabre)

The Field Service Engineer role at Lam Research involves providing on-site repair, maintenance, and installation services for complex electro-mechanical and electronic systems at customer sites. The role requires analytical problem-solving, troubleshooting, and maintenance of records and reports. The successful candidate will serve as a subject matter expert and represent Lam to customers, delivering exceptional customer satisfaction.

Requirements

• Provide quality on-site repair, maintenance service, and complete installation/relocation start-up services of Lam’s complex electro-mechanical and electronic systems at customer sites.
• Perform analytical problem-solving, troubleshooting, conduct diagnostics, isolate issues to the component level, and take corrective actions or request assistance to minimize downtime, system interruptions, and equipment malfunctions.
• Keep up to date on semiconductor capital equipment and Lam products through learning, training, and certification.
• Maintain records and reports to coordinate activities between Lam and the customer.
• Serve as a subject matter expert, representing Lam to our valued customers, delivering exceptional customer satisfaction.
• Transparently discuss opportunities and challenges with customer to increase trust.
• Update customer on status of Lam tools as needed.