External Product Manager

Lambda, The Superintelligence Cloud, is a leader in AI cloud infrastructure serving tens of thousands of customers. The External Product Manager is the ultimate steward of the customer’s technical success, working hand-in-hand with Sales, Solutions Engineering, and Customer Success. You will operate with a founder’s mindset: deeply invested in account outcomes, proactive in solving problems, and relentless about making customers successful on Lambda’s platform.

Requirements

• 5+ years of experience in Product Management, Technical Account Management, Solutions Engineering, or a related customer-facing technical role.
• Deep technical fluency in GPU infrastructure, cloud computing, distributed systems, or AI/ML workloads.
• Proven ability to manage complex enterprise accounts with multiple stakeholders, competing priorities, and high commercial stakes.
• Strong communication and storytelling skills: you can distill technical complexity into clear, compelling narratives for both engineers and executives.
• Experience running structured engagement cadences (QBRs, roadmap reviews, SLA discussions) and producing executive-level briefings.
• Demonstrated skill in negotiation, pushback, and constructive conflict resolution with customers and internal teams.
• Comfort with ambiguity and the ability to build process where none exists. You have thrived in fast-moving, high-growth environments.
• Strong cross-functional coordination instincts, with experience driving outcomes across engineering, support, sales, and operations.

Benefits

• Health, dental, and vision coverage for you and your dependents
• Wellness and commuter stipends for select roles
• 401k Plan with 2% company match (USA employees)
• Flexible paid time off plan that we all actually use