Senior Support Engineer

LanceDB is a high-performance, open-source, cloud-native database built for AI-native and multimodal workflows. We’re looking for a hands-on, technically strong Support Engineer who will be the bridge between our engineering team and enterprise users of LanceDB.

Requirements

• 8+ years of professional experience in a support / operations / troubleshooting role in a distributed database or data infrastructure environment.
• Proficiency in Rust and/or Python.
• Strong knowledge of distributed systems concepts: sharding, replication, consensus, failure modes, resource contention, performance bottlenecks, and cloud-native orchestration (Kubernetes, containerization, autoscaling).
• Excellent customer-facing communication skills.
• Experience with cloud platforms (AWS, GCP, or Azure) and Kubernetes or serverless deployment models for database workloads.

Benefits

• Competitive salary and benefits package
• Opportunity to work with cutting-edge technology and a world-class team
• Flexible working hours and remote work options