Senior Support Engineer

LanceDB is a high-performance, open-source, cloud-native database built for multimodal workflows. We're looking for a hands-on, technically strong Support Engineer to handle customer cases and build our support infrastructure and practices.

Requirements

• 8+ years of professional experience in a support / operations / troubleshooting role in a distributed database or data infrastructure environment.
• Distributed database systems, cloud-native data platforms (AWS, GCP, or Azure), and Kubernetes or serverless deployment models.
• Strong knowledge of distributed systems concepts: sharding, replication, consensus, failure modes, resource contention, performance bottlenecks, and cloud-native orchestration (Kubernetes, containerization, autoscaling).
• Excellent customer-facing communication skills: you'll be working directly with high-value customers, so you must be comfortable explaining complex technical issues clearly, managing expectations, and advocating for the customer.

Benefits

• Opportunity to work on cutting-edge AI infrastructure
• Collaboration with a world-class team of open-source builders
• Chance to help define how LanceDB runs and scales in production infrastructure