Retail Associates are the face of the organization to customers and the community. They are responsible for handling donated goods, processing donations, and providing excellent service to customers and donors.
Requirements
- Provide excellent service to customers and donors
- Perform all register transactions accurately
- Maintain cash register stock level according to standards
- Follow general housekeeping standards
- Demonstrate competency in pulling, pricing, rotating, sizing, and hanging clothing
- Understand and achieve quotas to meet sales goals
- Follow sales floor procedures, ensure high-quality output, and take action to correct quality problems
- Merchandise sales floor when needed
- Recovering to maintain sales floor product levels and to keep the store cleaned and organized
- Perform janitorial and housekeeping duties as needed
- Maintain sales floor stock level
- Ensure product is properly merchandised (Sized) and categorized
- Follow sales floor procedures, ensure high-quality output, and take action to correct quality problems
- Perform recovery to maintain sales floor product levels and to keep the store, cleaned and organized
- Check, accept, unload and process donations from the customer
- Accurately maintain daily donation records
- Sort and process donations according to the current LLGI Standard Operating Procedures (SOP)
- Unload and load trailers and straight trucks according to standards
- Perform opening and closing donation door procedures
- Prepare required donation records and reports
- Unload, inspect, and sort donated goods following the current LLGI SOP
- Grade by using quality specifications, sort into appropriate bins, price according to SOP, and assign to the staging area
- Transport stock to and from workstations
- Assume responsibility and accountability for the completion of job duties to meet production goals
- Contribute to team success by involving others in work processes, decisions and actions
- Transport stock to and from workstations, donor doors, and staging areas
- Assist processors in swapping full equipment with empty ones to expedite operations
- Help price furniture and keep them going from door directly to sales floor
- Assist in cutting cardboard and filling the cardboard gaylords
