Technical Product Specialist II

Landis+Gyr is a global leader in energy management solutions, operating in over 30 countries and headquartered in Switzerland. The company is seeking a Technical Product Specialist II to serve as an escalation point for technical issues and provide in-depth technical support across departments.

Requirements

• Escalation point for technical issues
• In-depth technical support across departments
• Drive resolution to technical issues
• Document resolution in CRM
• Cross-train other Product Specialist
• Support Program Manager with deployment of company solutions for customers
• Support company test environments and test lab
• Support System Acceptance Testing (SAT) for new customer deployments
• Lead creation of standard operating procedures and solutions for technical elements of the system
• Adhere to formal change control processes
• Develop subject matter expertise in multiple technical domains
• Ensure CRM tickets are fully documented and resolved or escalated to appropriate support tier
• Proactively follow through on all technical issues worked
• Support software installation activities for new releases and provide post-implementation support
• Identify and support process improvement opportunities and product improvements
• Test and support beta versions of software and identifies gaps in technical documentation

Benefits

• Medical, dental, and vision coverage
• Life insurance
• 401(k) retirement plan with company match
• Three (3) weeks of Paid Time Off (PTO)
• Eleven (11) paid holidays
• Tuition reimbursement program
• Optional pet insurance
• Supplemental medical coverage