Guest Service Agent-Full Time - The Langham, Chicago

Displays a professional demeanor to all arriving, departing and in-house guests and clients, registering guests in and out of the hotel while promoting hotel amenities, services and upsells, and resolving guest concerns.

Requirements

• High School graduate or equivalent preferred. College degree preferred with emphasis on Hospitality and Tourism.
• 3 years of previous full-service guest relations experience required.
• Foreign languages preferred.
• Luxury hotel experience preferred.
• Knowledge of Front Office operating systems preferred.

Benefits

• Vacation Pay and Sick/Personal time (in accordance with Chicago Paid Leave and Paid Sick Leave Law)
• Paid Holidays
• Medical, Dental and Vision Insurance for you and your family (employee paid partial premiums)
• Basic Life Insurance, AD&D, and Short-Term Disability (company paid)
• Long Term Disability, Additional Life Insurance, Child Life, Spouse Life, Pet Insurance, ID Theft Protection Coverage, Prepaid Legal, Critical Illness, Hospital Care, Accidental Injury Supplemental Plans (available for purchase)
• 401k plan with Roth option and employer match
• Free meals while on duty
• Uniforms and cleaning of uniforms (for applicable positions)
• Free and discounted hotel stays
• Discounted parking
• Guidance Resources – company paid benefit for personal counseling