Customer Success Manager
LARVOLAlberta, Canada
Posted September 6, 2025
Full Time
About the Company
LARVOL provides competitive intelligence and predictive insights for global pharma companies.
Job Description
Customer Success Manager to help customers get lasting value from our data platforms and predictive tools, combining relationship depth with a commercial mindset.
Requirements
- Minimum of three (3) years in a Customer Success, Account Management, or customer-facing role in Pharma, SaaS or life sciences
- Strong commercial acumen with a track record in renewals, upsells, or account growth
- Exceptional written and oral communication skills
- High energy, self-motivation, and discipline in a remote setting
- Curiosity to deeply understand customer needs and how our products align
- Comfort working across time zones and collaborating remotely
- Proficiency in CRM tools (SalesForce Preferred)
Benefits
- Fully Remote: Work from anywhere with autonomy and flexibility
- Mission-Driven Work: Support pharma companies with solutions that matter
- Small Team, Big Impact: Collaborate directly with leadership and product teams
- Independent Contractor Role: Freedom and responsibility in a contract-based structure
