WFM Real-Time Specialist
lastminute.comBengaluru, Karnataka, India
Posted April 10, 2026
Full Time
About the Company
lastminute.com is a leading European travel-tech company specializing in dynamic holiday packages. With a focus on simplifying and personalizing the travel experience, lastminute.com offers a wide range of services including flights, hotels, holidays, and cruises through its proprietary Dynamic Holiday Packaging engine. As one of the few fully licensed European tour operators, the company provides unlimited real-time travel combinations, enhanced customer protection, and exclusive deals, making it a distinctive player in the industry.
Job Description
We are seeking a WFM Real-Time Specialist to join our team at lastminute.com, a European Travel-Tech leader in Dynamic Holiday Packages. The successful candidate will be responsible for managing real-time Service Levels and Abandon Rates, executing intraday adjustments, and monitoring agent behavior in real-time.
Requirements
- 3+ years of experience in WFM roles, with a strong background in Call Center Operations
- Proven experience as a System Administrator for WFM software (Setup and Configuration)
- Advanced Excel skills (Erlang A/C modeling, complex formulas)
- Familiarity with Routing Logic and IVR structures
- Analytical Mindset and ability to translate complex data sets into actionable operational decisions under pressure
