Call Center Representative (Medical/ Insurance Experience Preferred)
Latitude IncRockville, Maryland, United States
Posted February 9, 2026
Full Time
About the Company
Latitude Inc is a Human Resource Consulting Firm with offices in Hanover, MD, and Winter Park, FL. Offering contract, contract-to-hire, and direct placement services across various industries including Technology, Engineering, and Communications, Latitude stands out through its experienced management team and professional recruiters. The company provides tailored recruiting, skills evaluation, background checks, and drug tests to ensure successful placements and cost efficiency for clients in the Beltway Corridor and nationwide.
Job Description
We are seeking a customer-focused Call Center Representative to join our team. This role is responsible for handling high-volume inbound and outbound calls, assisting patients, members, or providers with questions, and delivering an excellent customer experience.
Requirements
- Answer high-volume inbound calls and make outbound calls as needed.
- Assist patients/members with inquiries related to: Benefits, eligibility, and coverage, Claims status and billing questions, Provider information and referrals, Appointment scheduling and general support
- Accurately document all interactions in CRM or healthcare systems.
- Verify insurance and demographic information.
- Provide clear explanations of policies, procedures, and next steps.
- Escalate complex or sensitive issues to appropriate teams.
- Maintain confidentiality and comply with HIPAA and company policies.
- Meet or exceed call center performance metrics (quality, productivity, attendance).
- Collaborate with internal teams to resolve customer concerns quickly and efficiently.