Junior Customer Service Representative (Science/ Environmental Background)
Latitude IncHomestead, Florida, United States
Posted January 16, 2026
38000 - 50000 USD year
Full Time
About the Company
Latitude Inc is a Human Resource Consulting Firm with offices in Hanover, MD, and Winter Park, FL. Offering contract, contract-to-hire, and direct placement services across various industries including Technology, Engineering, and Communications, Latitude stands out through its experienced management team and professional recruiters. The company provides tailored recruiting, skills evaluation, background checks, and drug tests to ensure successful placements and cost efficiency for clients in the Beltway Corridor and nationwide.
Job Description
We are seeking a motivated and detail-oriented Junior Customer Service Representative with a degree in a science or environmental-related field. This role serves as a key point of contact for customers, supporting inquiries related to scientific, environmental, or technical products and services.
Requirements
- Serve as the first point of contact for customer inquiries via phone, email, and online portals
- Provide accurate information regarding products, services, and processes related to scientific or environmental offerings
- Assist customers with order processing, documentation, and general account support
- Log, track, and resolve customer issues in a timely and professional manner
- Escalate technical or complex inquiries to appropriate internal teams when necessary
- Maintain accurate records of customer interactions within CRM systems
- Support internal teams by coordinating customer feedback and service requests
- Ensure compliance with company policies, quality standards, and environmental regulations
- Contribute to continuous improvement of customer service procedures and documentation