Customer Account Manager, SMB

The Customer Account Manager serves as a bridge between Lattice and our customers, combining strategic partnership with revenue growth to help organizations make work more meaningful for their teams. In this role, you'll build and nurture strong relationships while serving as a trusted advisor to your portfolio of customers. You'll drive platform adoption, ensure customer satisfaction, and identify growth opportunities that align with our customers' evolving needs.

Requirements

• 2-4 years of customer and/or account management experience
• Excellent communication, negotiation, and forecasting skills
• Experience working in a B2B SaaS environment is required, experience working with the HR Technology space is preferred
• Experience carrying a retention target or quota with the ability to develop compelling strategies that deliver results is required
• Demonstrated customer-oriented business acumen, including ability to gather and use data to inform decision making and persuade others, ability to assess business opportunities and read prospective buyers, ability to orchestrate the closure of business with an accurate understanding of prospect needs

Benefits

• Generous Paid Time Off
• 401k Matching
• Relocation Assistance