Manager, Customer Account Management, SMB

As a Manager of Customer Account Managers, you will lead and empower a team responsible for driving customer satisfaction, retention, and growth. You’ll develop strategies to enhance customer relationships, ensure platform adoption, and maximize revenue opportunities while fostering a culture of collaboration and continuous improvement.

Requirements

• Proven experience in customer success, account management, or sales leadership
• Demonstrated success in leading and developing high-performing customer-facing teams
• Strong strategic thinking and problem-solving abilities, with a focus on data-driven decision-making
• Excellent communication, negotiation, and stakeholder management skills
• Ability to thrive in a fast-paced, high-growth environment and drive scalable processes

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life, AD&D, and Disability Insurance
• Emergency Weather Support
• Wellness Apps
• Paid Parental Leave
• Paid Time off inclusive of holidays and sick time
• Commuter & Parking Accounts
• Lunches in the Office
• Internet and Phone Stipend
• One time WFH Office Set-Up Stipend
• 401(k) retirement plan
• Financial Planning
• Learning & Development Budget
• Sabbatical Program
• Invest in Your People Fund