Customer Development Manager, Office Coffee Services (OCS)
LavazzaNew York, New York, United States
Posted November 19, 2025
Full Time
About the Company
Lavazza strives to create sustainable value through its coffee products and services worldwide.
Job Description
Join Lavazza as a Customer Development Manager, Office Coffee Services (OCS) to drive growth in specific distribution channels, such as offices and workplaces. This role requires high-level cross-functional work, analytical rigor, and customer-facing collaboration. You will define and drive strategic initiatives, identify business opportunities, and lead customer planning calendars.
Requirements
- Four year degree from an accredited institution or applicable experience
- 5+ years working experience in CPG Trade Marketing, Category Management, Sales, Sales Planning or Marketing
- Experience supporting B2B business, and/or broadline distributors
- Intermediate/Advanced skills in MS Office (Excel, PPT)
- Proficiency using and maintaining PowerBI or other business intelligence tools
- Ability to efficiently and effectively learn new technology (Proprietary Lavazza tools)
- Strong analytic and story telling capabilities to diagnosis complex business issues, visualize the data, identify the insights, and recommend clear action plans
- Strong written and verbal communication skills; comfortable presenting (virtually and in-person) to Executive Leadership and cross functional leadership and peers
- Highly agile and thrives in a fast paced working environment with an entrepreneurial mindset
- Strong collaboration and influence skills with the ability to work well cross functionally with all levels of the organization - peers to Executives
- High attention to detail, with the ability to multi-task and effectively prioritize
- Ability to travel as needed up to 20% of time with international travel possible
Benefits
- Competitive Medical, Vision, Dental Benefits
- 401K Package
- Employee Assistance Program
- Hybrid Work Schedule
- Ability to be barista certified
- Tuition Reimbursement
- Performance Development Plans
- Employee Discounts
- Summer Friday’s (Memorial Day Weekend – Labor Day Weekend)
- Flexible business casual dress code - jean friendly!
- Free coffee, anytime!
