Scale Customer Success Manager

LawVu is a fast growing New Zealand software company that is transforming the legal industry with its platform for in-house legal teams. The Scaled Customer Success Manager is responsible for ensuring effective adoption and expansion for new and existing clients at scale, managing customer accounts, and steering clients towards annual 110% net revenue growth.

Requirements

• 2 + years previous experience in a remote scaled implementation, account management or customer success role
• Fluent Dutch/Flemish speaker
• Track record of upsell and client growth achievement
• Engaging content creator of videos, business reviews, articles, etc.
• Strong operations skills; comfortable making data-driven decisions and leveraging digital programs in a CS Platform (Vitally or similar)
• Knowledge and understanding of the legal industry
• Strong time management and organisational skills, and the ability to multitask
• Excellent negotiation and presentation skills
• Excellent listening, verbal, and written communications skills

Benefits

• Monthly wellness allowance
• Health insurance cover
• Extended paid parental leave
• Extra paid day off on your birthday
• Share options
• Home office allowance set up for remote employees