Customer Success Manager (LegalTech)

We are seeking a Customer Success Manager for our LegalTech business. The role involves building strong relationships with customers, providing support and training, and promoting adoption of our software. The ideal candidate will have 3-5 years of experience in customer success or account management, excellent communication skills, and a passion for technology. The role is based in London and offers a generous professional development fund, private health insurance, and a range of other benefits.

Requirements

• 3-5 years' experience in a Customer Success, Account Management, or similar client-facing role
• Experience managing customer renewals and maintaining service quality
• Willingness to travel nationwide approximately 2 to 3 days per week
• Excellent organisational and time management skills
• Strong written and verbal communication skills
• Self-motivated, disciplined, and able to work independently
• Passion for technology and helping customers succeed with software
• Ability to clearly explain solutions and workarounds in a simple, concise way
• Full UK driving licence and access to a car (car allowance provided)
• Professional, articulate, and well presented
• Strong working knowledge of Microsoft Word, Excel, and Outlook

Benefits

• Generous professional development fund
• Private health insurance (including dental and optical)
• £80 monthly gym contribution
• Employee Assistance Programme
• Life insurance cover
• 8% employer pension contribution
• PerkBox membership with discounts and rewards
• Cycle to Work scheme
• Access to LEAP Home - a program unique to LEAP to support you in buying your primary residence