Customer Success Manager (LegalTech)

Customer Success Manager role at LEAP, a global leader in Legal Practice Productivity Solutions, responsible for guiding new clients through onboarding and ensuring they gain maximum value from the platform.

Requirements

• 3-5 years' experience in a Customer Success, Account Management, or similar client-facing role
• Experience managing customer renewals and maintaining service quality
• Full UK driving licence and access to a car (car allowance provided)
• Professional, articulate, and well presented
• Strong working knowledge of Microsoft Word, Excel, and Outlook

Benefits

• Generous professional development fund
• Support for training, learning, and career progression
• Private health insurance (including dental and optical)
• £80 monthly gym contribution
• Employee Assistance Programme
• Life insurance cover
• 8% employer pension contribution
• PerkBox membership with discounts and rewards
• Cycle to Work scheme
• Access to LEAP Home - a program unique to LEAP to support you in buying your primary residence