Customer Success Manager

As a Customer Success Manager at Thomson Reuters, you will work closely with customers across the legal industry to understand their specific business challenges and design tailored use cases that maximize the value of Thomson Reuters' legal products. You will be responsible for onboarding and enabling customers, developing and driving use cases, driving adoption and value realization, building and strengthening relationships, and providing strategic guidance to ensure customer success and satisfaction.

Requirements

• Law degree, formal legal education, or substantial experience working with law firms, attorneys, or legal professionals
• Experience in Customer Success, Legal Technology, Legal Project Management, or a related role, ideally within SaaS or subscription-based business models
• Use case expertise and technical acumen, with familiarity with legal technology or AI-driven platforms
• Strong interpersonal and communication skills, with a proven ability to build trusted relationships and act as a strategic advisor to customers
• Customer-centric mindset, with a proactive, personable approach to problem-solving and a focus on delivering measurable outcomes and ensuring customer satisfaction
• Experience working cross-functionally with Sales, Product, Marketing, and Support teams to achieve mutual goals and enhance the customer journey

Benefits

• Flexible hybrid work model
• Flexibility & work-life balance
• Career development and growth
• Industry competitive benefits
• Culture of inclusion and belonging
• Social impact opportunities
• Making a real-world impact