Customer Success Manager, Legal - Growth & Retention
Thomson ReutersChiyoda, Japan
Posted March 13, 2026
Full Time
About the Company
Thomson Reuters is a global business that informs the way forward by bringing together trusted content and technology to help professionals make informed decisions and uphold the rule of law.
Job Description
The Customer Success Manager, Legal - Growth & Retention role focuses on onboarding, enablement, and proactive customer care for contracted clients of Thomson Reuters' legal products. The role requires building and maintaining strong relationships with key customers, driving adoption and value realization, and maximizing Customer Lifetime Value (LTV) among existing clients.
Requirements
- Dedication to the legal profession and a strong willingness to build effective business relationships
- Excellent communication skills to convey product and service strengths and the benefits clients can gain from them
- Ability to articulate how the products can play a key role as appropriate solutions to clients' challenges
- Technology literacy to engage in conversations about generative AI and legal tech
- Strong determination to achieve goals and the ability to deliver results
Benefits
- Flexible vacation
- Two company-wide Mental Health Days off
- Access to the Headspace app
- Retirement savings
- Tuition reimbursement
- Employee incentive programs
- Resources for mental, physical, and financial wellbeing
