Senior Customer Success Manager

Thomson Reuters is seeking a Senior Customer Success Manager to act as a trusted advisor to customers, focusing on understanding their business goals, developing tailored solutions, and ensuring the successful adoption of Thomson Reuters' legal AI solutions.

Requirements

• Experience in Customer Success, Consulting with legal technology, Account Management, or a related role
• Legal education (Juris Doctor) or substantial experience working with legal technology, attorneys, or legal professionals
• Curiosity in technology/AI developments
• Relationship Building
• Customer-Centric Mindset
• Collaboration

Benefits

• Flexible vacation
• Two company-wide Mental Health Days off
• Access to the Headspace app
• Retirement savings
• Tuition reimbursement
• Employee incentive programs
• Resources for mental, physical, and financial wellbeing
• Market competitive health, dental, vision, disability, and life insurance programs
• Competitive 401k plan with company match