Customer Success Manager (Legal AI Solutions) - Global & Large Law Firms
WorkdayNew York, New York, United States • New Jersey, United States • Newark, New Jersey, United States • New Jersey, United States • Trenton, New Jersey, United States • Paterson, New Jersey, United States • Philadelphia, Pennsylvania, United States • New Jersey, United States
Posted April 8, 2026
Full Time
About the Company
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions.
Job Description
Thomson Reuters is seeking a Customer Success Manager to engage with customers to understand their business goals, develop tailored strategies, and drive successful adoption of Thomson Reuters' legal AI solutions.
Requirements
- Formal legal education (JD) or substantial experience working with legal technology, attorneys, or legal professionals
- 5+ years of experience in Customer Success, Consulting with legal technology, Account Management, or a related role
- Global and Large Law experience is highly preferred
- Curiosity in technology/AI developments: Familiarity with legal technology or AI-driven platforms
- Strong interpersonal and communication skills, with a proven ability to build trusted relationships and act as a strategic advisor to customers
- A proactive, personable approach to problem-solving, with a focus on delivering measurable outcomes and ensuring customer satisfaction
- Ability to travel up to once a month
Benefits
- Flexible vacation
- Two company-wide Mental Health Days off
- Access to the Headspace app
- Retirement savings
- Tuition reimbursement
- Employee incentive programs
- Resources for mental, physical, and financial wellbeing
