Senior Customer Success Manager

We're hiring a Senior Customer Success Manager to anchor and scale our Trading & Gaming vertical. The role owns the post-sale lifecycle, expansion strategy, and operational success of Lean's largest and most complex customers across the UAE and KSA.

Requirements

• Direct experience working with trading platforms, brokerages, crypto exchanges, gaming companies, or other high-frequency transaction businesses as a Customer Success Manager.
• Senior-level Customer Success experience managing enterprise or strategic accounts with material revenue and operational complexity.
• Strong understanding of real-time payment flows and funding mechanisms, deposit/withdrawal optimisation and conversion drivers, wallet infrastructure and reconciliation, fraud, chargebacks, and risk mitigation in high-volume environments, KYC/AML and regulatory considerations.

Benefits

• Competitive salaries
• Private healthcare
• Flexible office hours