Bilingual Patient Access Specialist I (Contact Center)

Welcome to a place where your voice is the guiding light for our patients' healthcare journeys. As a Bilingual Patient Access Specialist I, you will be the friendly voice that helps patients navigate their healthcare journey with ease and compassion.

Requirements

• Manage inbound and outbound calls in a call-center environment
• Maintain a positive attitude and demonstrate a commitment to helping others
• Schedule patient appointments following established protocols and processes
• Discuss referrals, insurance status, and eligibility to ensure appropriate patient access to care
• Accurately complete required data entry including patient demographics and call logging
• Perform multiple activities simultaneously, such as speaking on the phone while operating a computer
• Respond to emails and other non-phone inquiries promptly
• Apply excellent interpersonal skills to de-escalate situations and interpret subtle verbal indicators of distress or hesitance
• Perform other duties as assigned

Benefits

• Paid Time Off & Paid Company Holidays
• Medical, Dental, Vision & Life Insurance
• Flexible Spending Account (FSA)
• 403(b) Retirement Plan with Company Match
• Short-Term & Long-Term Disability
• $0 Copay for Legacy Provider visits
• $0 Copay for prescriptions filled at Legacy Pharmacies
• Travel Insurance & Pet Insurance
• Subsidized Gym Membership
• And much more!