PBX/Resort Communication Specialist
Legacy Vacation ResortsKissimmee, Florida, United States
Posted October 28, 2021
Full Time
About the Company
Legacy Vacation Resorts redefines resort experiences through a sustainability-first approach and a culture of inclusivity. They design and operate eco-conscious resorts that prioritize meticulous craftsmanship, innovative upcycled furnishings, and thoughtful guest surprises to create memorable stays. Core focus areas include environmental stewardship, creative community engagement, and personalized service that feels like home. What sets them apart is their blend of luxury with responsible practices, fostering a welcoming environment where diversity fuels innovation. Candidates who thrive in dynamic, purpose-driven teams will find a culture that values authenticity, creativity, and a genuine passion for hospitality.
Job Description
Provide exceptional guest service to internal and external customers, handle high volume of inbound calls, and assist with late check-ins. Utilize PBX Directories to provide guests with location information and respond to emergency situations.
Requirements
- Answer high volume of inbound calls in a professional and timely manner
- Create helpdesk tickets and confirm resolution with guests
- Understand and practice all of Legacy Vacation Resorts Front Office Standards Manual
- Assist with late check-ins for all Legacy Vacation Resorts
- Complete transactions in RCC as necessary
- Respond to emergency situations according to procedures
- Utilize each resort's PBX Directories
- Respond to guest inquiries and complaints and advise management on resolution
- Complete various additional tasks and assignments as needed
