PBX Operator
Resorts World NYCNew York, United States
Posted December 1, 2025
23.94 - 26.6 USD year
Full Time
About the Company
Resorts World NYC is New York City's sole casino, located in Queens near JFK International Airport. It operates two expansive gaming floors, private gaming pits, and offers a diverse array of fine dining venues and free nightly entertainment, including live TV sports action. The resort also houses the Hyatt Regency hotel and the Sugar Factory restaurant, enhancing the guest experience with upscale accommodations and culinary options. Since its opening in 2011, Resorts World has consistently led the industry in slot revenue, underscoring its strong market position and commitment to excellence. The company values innovation, customer satisfaction, and a vibrant, inclusive workplace culture that attracts top talent across gaming, hospitality, and entertainment sectors.
Job Description
The Central Reservations/PBX Agent provides superior guest service via phone, on-screen chat, radio, or electronic means. Answers and processes incoming communications, facilitates reservations, and provides services for various hotel and external amenities.
Requirements
- Previous experience of at least one year in Contact Center, Marketing, Special Event, Hotel Operations, Box Office or related guest service field
