Guest Service Agent responsible for providing exceptional service from check-in to check-out, handling guest registration, reservations, payments, concierge services, and ensuring a positive guest experience.
Requirements
- Greet and register guests, assign rooms, and process payments
- Handle reservations, incoming calls, messages, and guest inquiries
- Provide local area information and assist with dining, transportation, and tour arrangements
- Maintain accurate guest records and perform shift reports
- Ensure all guest requests are addressed promptly and courteously
- Promote hotel services using suggestive selling to maximize revenue
- Follow service standards, dress code, and safety procedures
- Assist with front desk operations, including PBX and reservationist duties as needed
- Create a welcoming environment through professional communication and attention to detail
Benefits
- Paid Time Off
- 401k Matching
- Retirement Plan