Host

A Host greets and facilitates the guest experience by scheduling reservations, organizing server sections and maintaining an efficient customer flow.

Requirements

• Customer Service: Must consistently be able to assess, anticipate and meet multiple guests needs at high quality standards and evaluate customer satisfaction without projecting a mood that detracts from guests experience.
• Communication: Must clearly communicate in a professional manner with guests, vendors, coworkers and management.
• Interpersonal Relationships: Must adapt to different personalities of guests and coworkers without losing focus.
• Problem Solving and Conflict Management: Must recognize a problem when it arises and be able to resolve it appropriately by using good judgement, tact and initiative according to company policy and procedure.
• Quality Control and Priority Assessment: Assess the value and importance of customer needs to maintain a high standard of quality.
• Sales Techniques and Customer Influence: Use sales techniques and persuasive communications to up-sell products and services.
• Performing General Physical Activities: Perform physical activities that require moderate strength including climbing, lifting, balancing, walking, and handling of materials.
• Analytical Skills: Must use logic and reason to identify solutions and alternatives for a successful outcome in many situations, including cost/benefit analysis; service and product quality; and conflict resolution.
• Time Management Skills: Must utilize methods and organization techniques in a fast-paced environment to ensure efficiency and respect the time of others.
• Technical Skills: Must possess or quickly learn general accounting and mathematical skills and point-of-sale applications.
• Language Skills: Must speak and write with excellent command of the English language including proper spelling and grammar.
• Flexibility: May often work overtime, when needed, and assist the workload of others.
• Initiative: Must take action frequently, collaborate with team members and develop new ideas that focus on results.