A Host greets and facilitates the guest experience by scheduling reservations, organizing server sections, and maintaining an efficient customer flow.
Requirements
- Ensure that the dining and serving areas are properly set up and clean.
- Prepare and organize reservations.
- Greet guests in a friendly and professional manner.
- Communicate with management, kitchen staff, and serving staff to seat guests with menus at the appropriate tables as per the organized seating chart in an order that does not overload the kitchen or a particular server.
- Perform cashier functions as required.
- Plan parties or special events.
- Perform marketing and other promotional services.
- Clean, clear and set tables as required.
- Participate in end of shift side duties.
- Use sales techniques and persuasive communications to up-sell products and services.
- Recognize a problem when it arises and be able to resolve it appropriately by using good judgement, tact and initiative according to company policy and procedure.