Associate Services Phone Representative

As an Associate Services Phone Representative, your primary responsibility is to provide exceptional customer service and support. You will serve as the first point of contact for associates, addressing their inquiries, and concerns through phone calls and emails.

Requirements

• Provide exceptional customer service and support
• Address associate inquiries and concerns through phone calls and emails
• Develop a strong understanding of the company's products and services
• Actively participate in process improvement initiatives
• Adapt to a changing environment
• Ensure work is accurate, clear, and concise with strong attention to detail
• Meet or exceed performance targets
• Utilize computer systems, software applications, and customer relationship management
• Provide feedback and suggestions to management for improvement in customer support processes