Business Solutions Department Manager
LegalShieldMichigan, United States
Posted May 26, 2026
Full Time
About the Company
Legal and identity protection for all. It is our belief that no one should be denied access to legal services or identity protection. That’s why we provide trustworthy, innovative and cost-effective legal and privacy management advice and support through our two brands: LegalShield and IDShield. Every individual and every business deserves access to affordable legal advice — from estate planning to document review and more. Our innovative LegalShield app simplifies access to legal advice and services by connecting members with our exclusive network of over 6,000 lawyers across the U.S. and Canada.With the touch of a button, members can speak with a lawyer and receive advice and consultation on legal issues. We give members the help they need now and equip them to protect their future from whatever life throws their way.
Job Description
The Business Solutions Department Manager is responsible for driving operational effectiveness by aligning training, workforce technology, and performance insights across Business Solutions Services. This role serves as a key partner to senior leadership, frontline managers, and cross-functional stakeholders to ensure teams are equipped with the tools, knowledge, and processes needed to deliver consistent, high-quality service.
Requirements
- Performance outcomes
- Training strategy & development
- Team leadership & development
- Workforce tools & CCaaS ownership
- Reporting & insights
- Scorecards & quality metrics
- Operational alignment & continuous improvement
