IT Support Specialist

Sterling Steel Company is seeking an IT Support Specialist to provide technical support to employees and managers. The ideal candidate will have 3+ years of related experience and a strong knowledge of Microsoft products, networking, and PC hardware. The role requires the ability to work in a fast-paced environment and provide excellent customer service.

Requirements

• Provide IT support to all network users
• Attend to issues in person for end users in office and mills
• Respond timely to questions sent via email or phone
• Install and maintain programs and updates
• Troubleshoot Windows, network, hardware and any other IT-related issues
• Setup, configure and maintain computers, laptops, printers and other IT equipment
• Manage user accounts, access and permissions
• Maintain IT inventory
• Conduct basic IT training for end users
• Create and delete user accounts according to policies
• Communicate professionally with employees, Corporate IT, Contractors and Vendors
• Participate in quarterly inventory
• Assist contractors with use of company networks, software and hardware
• Contact service vendors to schedule required service
• Assist IT Manager with projects/initiatives as needed
• Respond to internal and external audit request
• Continually expand knowledge of SSC, its departments and the steel business
• Provide off-hours technical support as needed
• Cover some IT Manager job duties during planned and unplanned absences
• Report to work as scheduled
• Follow all related SJPs
• Adhere to all Policies
• Comply with all SSC Safety rules