Customer Service Ticket Agent Level I - PT - Afternoon/Evenings (43445, 43842)
Lehigh Northampton Airport AuthorityAllentown, Pennsylvania, United States
Posted February 3, 2026
Part Time
About the Company
Lehigh Northampton Airport Authority (LNAA) manages Lehigh County International Airport, the region’s primary aviation hub in Allentown, Pennsylvania. The authority oversees daily operations, maintenance, and development of airport facilities, ensuring safe and efficient service for airlines, passengers, and freight carriers. LNAA prioritizes modernizing infrastructure, expanding runway capacity, and enhancing sustainability initiatives to support regional economic growth. Its collaborative approach with local businesses, government agencies, and community stakeholders distinguishes it as a leader in fostering connectivity and economic development in the Lehigh Valley.
Job Description
Customer Service Ticket Agent Level I will process reservations, collect fees, handle luggage processing, and perform aircraft boarding functions utilizing computerized systems.
Requirements
- High School Diploma or general equivalency diploma (GED)
- Previous Customer Service experience preferred
- PC skills including Word, Excel, Outlook and other applicable computer programs
- Strong written, oral, and interpersonal skills